How do I contact customer service?
Our customer service department is always available to
assist our customers. To contact our customer service
department, please send an e-mail to
When contacting customer service please include as much
information as possible so we may respond to your
inquiry as quickly as possible. Please include the full
name on the order, your order number and the question
you wish to have addressed.
When will my first issue arrive?
Magazine subscriptions ordered at
MagazineDealsOnline.com are shipped to you by the
magazine's publisher. The first issue of your order
should arrive within 8-14 weeks which is the industry
standard. If the magazine ordered is a quarterly or
bi-monthly, the delivery time for a first issue may take
longer depending on the publisher's schedule.
Once you've placed an order at MagazineDealsOnline.com,
it can take one to three weeks for your subscription to
be received and scheduled by the publisher. Your
subscription is then added to the publisher's next
production cycle and shipped via standard mail. For
example, if your monthly subscription was ordered and
received by the publisher in June, and the July issue
has already shipped, your order may be added to the
August mailing. If you have questions regarding the
status of your subscription, please contact our customer service
department by sending an e-mail to
What methods of payment do you accept?
Visa, MasterCard and American Express.
Renewing your subscription?
If you are ordering as a renewal to the same name and
address as your current subscription, the publisher will
add the MagazineDealsOnline.com order to your current
subscription. For example, if you have 5 issues left and
you add 12 through MagazineDealsOnline.com, you will now
have 17 issues left on your subscription. Please note
that the expiration date on your current mailing label
may take 2-4 issues to update due to advance printing by the
Does MagazineDealsOnline.com automatically renew my subscription every year?
No we do not. MagazineDealsOnline.com will never automatically renew any subscription ordered through our website.
I have a coupon code and it did not apply to my
order. What do I do now?
If you have a coupon
code and the discount was not applied to your order,
please send our customer service department an e-mail
and we will see that your credit card charge is
properly adjusted. There is no need to place your order
a second time using the coupon code.
How do I place a gift order for someone other than
If you wish to order a magazine as a gift subscription,
simply add the item to your shopping cart and select the
drop-down that indicates "gift". You will then be
prompted to enter the gift recipients name and address.
When ordering multiple gifts, there is no need to
place multiple orders. Simply keep adding magazines to your
shopping cart until your order is complete and then
proceed through the checkout process.
What is the cancellation policy?
Orders not yet submitted for fulfillment may be
cancelled and refunded. Orders which have already been
submitted to our clearinghouse for fulfillment cannot be
cancelled and refunded. Orders are processed weekly so
please let us know as promptly as possible if you wish
to cancel your order. We will do our very best to cancel
Is there a charge for shipping and handling?
There is never a charge for shipping and handling.
Do you process international orders?
Magazine subscriptions offered at
MagazineDealsOnline.com can only be shipped to a United
States address. We are unable to process magazines to
other destinations at this time. Please contact the
magazine's publisher for further assistance.
How do I update my address if I have moved?
If your address has changed, please send an e-mail to
our customer service department with your order
information, your old address and the new address
information. We will gladly see that your address is
updated with the publisher. Please be sure to have a
forwarding on file with your local post office as it can
take 1-3 issues for the address to update with the
Do you distribute my personal information?
MagazineDealsOnline.com will never sell, rent or
distribute your personal information. In order to
complete your transaction, we will share the name and
shipping address associated with your purchase with the
publisher or magazine vendor of the magazine you have
ordered. We will not share your credit card or e-mail
information with them. If you have ordered a digital
subscription, your e-mail address will be provided to
the publisher for fulfillment purposes.